Many times we complain about companies that sell you products and then that’s the last of their concern for you.  Today, a thank you to a company who has great customer service!

I bought an ipod speaker about a year ago from Logitech.  Great product that I have in my kitchen and allows me to plug in my ipod touch to listen to music or podcasts while I tidy the kitchen or just putter about.  I would take it to my “art room” from time to time, but thought it would be nice to have a second one up there so I didn’t have to unplug it and cart the whole thing around.  So I bought a second one.

My handy ipod speakers

I’ve only had this second one a couple of months and have only used it a few times since I bought it, and it just stopped working.  I thought it was the battery, but it doesn’t even work if it is plugged in.  I couldn’t find the receipt anywhere (figures) and I went to Staples but they wouldn’t help unless I could come up with the receipt.  They did give me a 1-800 number to call for Logitech though.  I didn’t expect much, but I called and what a pleasant surprise!

After giving them the product number, serial number and my own details, they are sending me a brand new one in the next 5 – 7 business days.  Doesn’t work?  We are very sorry and we will replace it.  Dispose of the other one please, no need to send it back.

I’ve bought lots of peripherals from Logitech, various mice, web cams and likely more things and I’m going to make sure that next time if I have a choice, I’ll choose a Logitech product over another brand.  That’s how you create customer loyalty!

UPDATE

I just wanted to update this post to say that on Monday August 29th, I came home to a parcel on my front porch.  It was my brand new Logitech Speakers, as promised.  I’m very impressed!